LandinChat
WhatsApp + Razorpay

WhatsApp Razorpay integration — get paid faster on the channel customers reply on

Send Razorpay payment links over WhatsApp, follow up automatically until paid, and deliver instant receipts. Built for D2C, services, education and SaaS teams.

Last updated: June 2026 · Payments

In short: Turn every WhatsApp chat into a checkout. Razorpay payment links, automated reminders and instant receipts — without writing code.
See pricing All integrations
2–3×
Faster collection
<10 min
Setup time
Razorpay API
Official keys
Official
Meta Tech Partner
What you can do

Top WhatsApp + Razorpay use cases

Pre-built playbooks brands run on day one of the Razorpay integration.

Sales checkout on WhatsApp

Send a Razorpay payment link directly inside the WhatsApp chat and close the sale.

Invoice & payment reminders

Automated dunning sequences for overdue invoices, with the payment link at every step.

COD-to-prepaid conversion

Offer a discount + Razorpay link to convert cash-on-delivery to prepaid.

Subscription renewals

Send recurring payment links and renewal nudges for Razorpay Subscriptions.

Instant receipts

Deliver a WhatsApp receipt the moment Razorpay confirms the payment.

Course / service bookings

Collect payment for sessions, courses or services inside WhatsApp.

What's inside

Everything the Razorpay integration covers

  • Generate Razorpay payment links from any LandinChat flow
  • Auto-attach links to WhatsApp templates with merge variables
  • Listen to Razorpay webhooks for paid, failed, refunded events
  • Auto-send receipts and order confirmations on success
  • Trigger dunning sequences on failed or pending payments
  • Support for Razorpay Subscriptions and Smart Collect
  • Multi-currency support (INR, USD, AED, GBP, MYR and more)
  • Conversion analytics with paid / unpaid attribution
Triggers & actions

Events that fire WhatsApp messages

Triggers (from Razorpay)
  • Payment link created
  • Payment link paid
  • Payment failed
  • Payment refunded
  • Subscription charged or cancelled
  • Invoice created or overdue
Actions (in LandinChat)
  • Create a Razorpay payment link
  • Send WhatsApp template with embedded link
  • Send WhatsApp receipt on success
  • Trigger dunning flow on failure
  • Update LandinChat contact field with payment status
Setup

How to connect Razorpay with WhatsApp via LandinChat

  1. Step 1

    Connect Razorpay

    Add your Razorpay API keys to LandinChat from settings.

  2. Step 2

    Create a flow

    Use the 'Create Razorpay payment link' step inside any no-code flow.

  3. Step 3

    Pick a WhatsApp template

    Attach the link to a Meta-approved WhatsApp template with merge variables.

  4. Step 4

    Listen to webhooks

    LandinChat auto-listens to Razorpay webhooks and triggers receipts or reminders.

  5. Step 5

    Go live

    Send your first payment link on WhatsApp in minutes.

Why teams choose it

Benefits of running Razorpay on LandinChat

Faster cash flow

Payment links on WhatsApp get paid 2–3× faster than email or SMS.

Lower drop-off

Customers don't have to leave WhatsApp to pay.

Automated dunning

Stop manual follow-ups for unpaid invoices.

Unlimited agents

Shared inbox without per-seat fees.

Deep dive

The complete guide to WhatsApp + Razorpay

Why Razorpay + WhatsApp is the highest-converting payment channel in India

Razorpay processes a large share of online payments in India, and Razorpay Payment Links convert at 2-3× the rate of UPI app handoffs because the buyer never leaves the chat. When you wrap the Payment Link in a WhatsApp template instead of an SMS or email, conversion lifts again — WhatsApp open rate is 95%+ within 3 minutes vs. 18-22% for email. LandinChat generates Razorpay Payment Links on the fly from a WhatsApp chatbot, a Shopify/WooCommerce cart, or a Zoho/HubSpot CRM record. Buyers tap, pay via UPI / card / netbanking / wallet, and the success webhook posts back to mark the order paid in your store and trigger the next WhatsApp template (receipt, dispatch, etc.).

COD-to-prepaid conversion playbook

Cash-on-delivery is 40-55% of Indian e-commerce orders and 18-30% of those return-to-origin. The LandinChat + Razorpay playbook offers a one-tap prepaid switch inside the COD confirmation WhatsApp message: “Switch to prepaid and get ₹50 off — pay now: [Razorpay link]”. Brands typically convert 15-25% of COD orders to prepaid this way, cutting RTO and freeing working capital trapped in courier float.

Recurring payments, invoices and subscriptions

Razorpay Subscriptions, eMandate (UPI Autopay) and Invoices all plug into the same WhatsApp layer. Failed-payment dunning, renewal reminders, GST invoice delivery and subscription pause/resume flows run as WhatsApp templates with Razorpay action links — measurably lifting recovery rates over email-only dunning.

Proof

Why WhatsApp + Razorpay works

2–3×
Razorpay Payment Link conversion vs. UPI app handoffs
Source: Razorpay merchant benchmarks, 2024
15–25%
Of COD orders switched to prepaid with a WhatsApp + Razorpay prompt
Source: LandinChat customer cohort, 2025
95%+
WhatsApp open rate within 3 minutes — vs. 18-22% for email dunning
Source: Meta Business benchmarks, 2025
Honest take

Where the Razorpay integration shines — and where to plan ahead

Pros
  • One-tap WhatsApp → Razorpay checkout, no app switch
  • Webhook-verified status sync into Shopify, WooCommerce, Zoho and HubSpot
  • Supports Payment Links, Subscriptions, eMandate and Invoices
  • Works with all Razorpay methods: UPI, cards, netbanking, wallets, EMI
  • Auto-reconciliation with order IDs and customer phone numbers
Watch out for
  • Requires an active Razorpay account with KYC complete
  • International cards require Razorpay International to be enabled separately
Pricing notes

LandinChat charges one transparent monthly fee with unlimited Razorpay-linked accounts. Razorpay MDR is unchanged — you pay Razorpay's standard rates directly. Meta WhatsApp conversation fees pass through at cost.

Glossary

Razorpay + WhatsApp terms, explained

Razorpay Payment Link
A short-lived URL that opens Razorpay's hosted checkout. Generated on-demand by LandinChat and embedded in WhatsApp templates.
eMandate / UPI Autopay
Razorpay's recurring payment rails. LandinChat sends mandate creation and renewal reminders over WhatsApp.
Webhook signature
Razorpay's HMAC-SHA256 signature on every webhook. LandinChat verifies it before marking orders paid — never trust unsigned events.
Order ID
Razorpay's unique order reference. LandinChat passes it back into Shopify / WooCommerce / Zoho so attribution is end-to-end.

“We embedded Razorpay Payment Links inside WhatsApp via LandinChat for COD-to-prepaid switching. 22% of COD buyers flipped to prepaid in week one, and our RTO dropped from 19% to 7% in two months.”

— Ananya Iyer, Founder, a D2C beauty brand on Shopify + Razorpay
FAQs

Razorpay + WhatsApp — frequently asked questions

Does the integration use the official Razorpay API?⌄

Yes — LandinChat uses your Razorpay API keys to create payment links and listens to official Razorpay webhooks.

Can I send Razorpay payment links inside WhatsApp?⌄

Yes — payment links generate automatically and embed inside Meta-approved WhatsApp templates.

Does it support Razorpay Subscriptions?⌄

Yes — recurring payment links, charge-success and cancellation events all trigger WhatsApp messages.

Will customers get an automatic receipt?⌄

Yes — once Razorpay confirms the payment, LandinChat sends a WhatsApp receipt or order confirmation.

Can I trigger a dunning sequence on failed payments?⌄

Yes — failed and pending payment events kick off configurable WhatsApp follow-up sequences.

Does it support multi-currency?⌄

Yes — any currency Razorpay supports works out of the box (INR, USD, AED, GBP, MYR and more).

Is this on the official WhatsApp Business API?⌄

Yes — LandinChat is an Official Meta Tech Partner. All messages are sent on Meta-approved WhatsApp Business API templates.

How is pricing handled?⌄

Razorpay's transaction fees are separate. LandinChat charges one transparent monthly platform fee with unlimited agents; Meta conversation fees are passed through at cost.

Are Razorpay webhooks signature-verified?⌄

Yes — every Razorpay webhook is verified with HMAC-SHA256 using your webhook secret before LandinChat marks an order paid or triggers the next WhatsApp template. Unsigned or invalid events are dropped and logged.

Can I send GST invoices over WhatsApp after a Razorpay payment?⌄

Yes — once Razorpay marks the order paid, LandinChat fires a Utility-category WhatsApp template with the GST invoice PDF attached or linked. The invoice is generated by your accounting system (Zoho Books, ClearTax, etc.) and pushed through us.

Does it support Razorpay Subscriptions and eMandate?⌄

Yes — subscription created, charged, paused, halted and cancelled events all map to WhatsApp templates. eMandate (UPI Autopay) renewal reminders and failed-payment dunning run as multi-step WhatsApp sequences with retry links.

Can I reconcile WhatsApp-driven payments back to my store orders?⌄

Yes — every Payment Link carries your store's order ID as `notes.order_id`. On payment success, LandinChat posts back to Shopify / WooCommerce / Zoho with the Razorpay payment ID so reconciliation is fully automated.

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