Send Shiprocket shipping, dispatch, out-for-delivery and NDR updates over WhatsApp. Customers can confirm address, reschedule or pay-on-delivery with one tap — cutting RTO by up to 40%.
Last updated: June 2026 · Shipping & logistics
Pre-built playbooks brands run on day one of the Shiprocket integration.
Send WhatsApp updates on dispatch, in-transit, out-for-delivery and delivered with the Shiprocket tracking link.
When a courier fails to deliver, send a WhatsApp message with reschedule, reattempt and address-update buttons.
Confirm COD orders before dispatch to avoid wasted shipments.
Notify customers on WhatsApp when a return is picked up or refunded.
Capture a delivery rating on WhatsApp the day after delivery.
Suggest a re-order 14–30 days after delivery via WhatsApp.
Add your Shiprocket API keys to LandinChat from settings.
Switch on shipping updates, NDR resolution and COD verification.
Submit shipping templates to Meta — 24–48 hr turnaround.
Push a test Shiprocket order and verify the WhatsApp flow.
Turn on real shipments and start seeing RTO drop the same week.
1-click NDR resolution on WhatsApp cuts returns by up to 40%.
Real-time delivery updates in the channel they actually read.
Stop running NDR calls from a spreadsheet.
Shared inbox without per-seat fees.
Indian e-commerce loses 25-40% of customer-support volume to “where is my order?” tickets. Email shipment updates from Shiprocket are opened by 18-22% of buyers; WhatsApp shipment updates are opened by 95%+ within minutes. LandinChat plugs into Shiprocket's webhooks (`shipment_picked_up`, `out_for_delivery`, `delivered`, `ndr_raised`) and fires Meta-approved Utility templates with the AWB number, courier name and live tracking link.
When a courier marks a shipment NDR — wrong address, customer unavailable, refused delivery — Shiprocket has a 24-hour window before the order auto-returns. A WhatsApp NDR template (“Your order #{{id}} couldn't be delivered. Reattempt tomorrow? Yes / Change address / Cancel”) recovers 30-50% of NDRs that would otherwise turn into RTO. The customer's reply posts back to Shiprocket as an NDR action via the API, with no human intervention.
Order placed → confirmation + ETA. Picked up → courier name + AWB + live tracking link. Out for delivery → 4-hour ETA window + delivery OTP. NDR → reattempt / address-edit / cancel flow. Delivered → review request + cross-sell. Each step is a pre-built WhatsApp template, all triggered by Shiprocket webhooks, all logged back to your Shopify or WooCommerce order.
LandinChat charges one transparent monthly platform fee with unlimited Shiprocket-linked stores. Shiprocket shipping rates are unchanged. Meta WhatsApp conversation fees pass through at cost.
“After we connected Shiprocket to WhatsApp via LandinChat, our 'where is my order?' tickets dropped by 34% in three weeks. The NDR reattempt flow alone saved us ₹4.2L in RTO costs in the first quarter.”
Yes — Shiprocket, Shiprocket X, Shiprocket Quick and Shiprocket Plus all expose the same shipment lifecycle events to LandinChat.
Yes — failed delivery events trigger an interactive WhatsApp message with buttons for reattempt, reschedule, address update or cancel.
Yes — every shipping update auto-includes the Shiprocket tracking link branded with your store name.
Yes — a built-in flow asks customers to confirm COD orders on WhatsApp before dispatch, dramatically reducing wasted shipments.
Yes — every template can include your brand name, logo (via WhatsApp Business profile) and tone of voice.
Yes — connect multiple Shiprocket accounts to a single LandinChat workspace and route by store.
Yes — LandinChat is an Official Meta Tech Partner. All messages flow through Meta-approved templates.
One transparent monthly LandinChat plan with unlimited agents, plus Meta conversation fees passed through at cost. Shiprocket pricing is separate.
Yes — the tracking link in every WhatsApp template uses Shiprocket's universal tracking URL, which works across all 25+ integrated couriers (Bluedart, Delhivery, Xpressbees, Ecom Express, DTDC, India Post, etc.).
When Shiprocket sends an NDR webhook, LandinChat fires a Utility template with three quick-reply buttons (Reattempt / Edit address / Cancel). The buyer's tap is captured, validated, and pushed back to Shiprocket via the NDR action API — all within 30 seconds, no human in the loop.
Yes — for Shiprocket-Fulfillment shipments and selected couriers, delivery OTPs can be routed via WhatsApp Authentication-category templates, which deliver faster and cost less than SMS in India.
Yes — both Shiprocket X (cross-border) and Shiprocket B2B (palletized freight) webhooks are supported. Templates auto-localize to English / Hindi / Tamil / Telugu / Marathi / Arabic based on contact language preference.
Join 500+ businesses worldwide using LandinChat to reply faster, sell more, and never miss a customer on WhatsApp.
