One shared WhatsApp inbox for your whole team.
Let unlimited sales and support agents reply from one WhatsApp Business number — with auto-assignment, private notes, tags, SLAs and a chatbot teammate that never sleeps.
Everything you need in a shared WhatsApp inbox.
One number, unlimited agents
Let sales, support and billing all reply from the same WhatsApp Business number — with full chat history shared across the team.
Smart auto-assignment
Route chats by team, language, tag, region or round-robin. Re-assign in one click and never let a customer wait.
Tags, labels & private notes
Tag conversations, leave internal notes for teammates and create custom statuses to keep every chat moving.
Chatbot ↔ human handoff
The AI chatbot qualifies and answers FAQs, then hands the chat to the right human with full context — in the same thread.
SLAs & response alerts
Set first-response and resolution SLAs. Agents and managers get alerts before a chat goes cold.
Mobile + desktop apps
Reply from iOS, Android or the browser. Push notifications, typing indicators and read receipts — exactly like WhatsApp.
Roles & permissions
Admin, manager, agent or custom roles. Restrict who can broadcast, export contacts or close conversations.
Canned replies & templates
Save your best replies, share them across the team and insert with one keystroke — including approved WhatsApp templates.
Set up your shared inbox in under 24 hours.
1. Invite your team
Add unlimited sales and support agents in seconds. Assign roles, teams and working hours.
2. Set routing rules
Auto-assign chats by team, tag, language or round-robin. Connect the chatbot for first response.
3. Reply, tag & note
Reply from desktop or mobile, tag conversations, leave private notes and hand chats to the right agent.
4. Track & improve
Live dashboards for response time, CSAT and agent performance. Export to CSV or push to your CRM.
Teams using LandinChat to scale customer conversations.
Round-robin new WhatsApp leads
Distribute incoming leads evenly across reps with SLA timers — close deals before competitors reply.
Team-based ticket routing
Auto-route billing, shipping and tech issues to the right squad with private notes and tags.
Post-broadcast reply storm
Handle thousands of replies from a broadcast in one shared inbox — with canned replies and chatbot help.
Manage multiple clients
Run dedicated inboxes per client with isolated agents, permissions and analytics.
More agents. Smarter routing. No per-seat trap.
We set up your shared WhatsApp inbox — live in 24 hours.
Our team handles Meta verification, WhatsApp Business API setup, agent roles, routing rules and your first chatbot handoff — end to end.
Everything you wanted to ask about a shared WhatsApp inbox.
What is a shared team inbox for WhatsApp?+
A shared team inbox lets multiple agents log into one WhatsApp Business API number and reply to customers together. With LandinChat, every chat is auto-assigned, tagged and tracked, so nothing slips through and every customer gets a fast response.
How many agents can use the same WhatsApp number?+
Unlimited. On the official WhatsApp Business API, you can add as many sales and support agents as you want on a single number — each with their own login, role and permissions.
Can I auto-assign WhatsApp chats to the right agent?+
Yes. Route incoming chats by team (sales, support, billing), language, tag, working hours, round-robin or load — and reassign in one click whenever you need to.
Does the inbox work on mobile?+
Yes. LandinChat ships native iOS and Android apps plus a desktop web inbox, so agents can reply from anywhere with the same context, notes and tags.
Can the chatbot and human agents share the same inbox?+
Yes. The AI chatbot handles FAQs and qualification, then hands off to a human in the same thread with full context — no copy-paste, no lost history.
Is the shared inbox built on the official WhatsApp Business API?+
Yes. LandinChat is an Official Meta Tech Partner. Your number, green tick and customer history stay 100% policy-safe.
Start replying to customers in seconds
— set up by tomorrow.
Join 500+ businesses worldwide using LandinChat to reply faster, sell more, and never miss a customer on WhatsApp.