Book appointments, send reminders, deliver prescriptions and reports, and keep patients engaged between visits — all on the channel they trust most.
Last updated: June 2026 · By the LandinChat team
Built on the official WhatsApp Business API. Trusted by 500+ businesses worldwide.
Patients book, reschedule or cancel appointments 24×7 — synced to your clinic calendar in real time.
24-hour and 1-hour appointment reminders with prep instructions — cut no-shows by up to 70%.
Send e-prescriptions, lab reports and discharge summaries securely — patients can ask follow-up questions in the same thread.
Check in 24h, 7d and 30d after a visit — collect feedback, trigger re-bookings and surface complications early.
Share payment links, send insurance claim updates and collect co-pays inside WhatsApp.
Send the video-consult join link, intake form and prescription — all inside one WhatsApp thread.
Daily medication reminders, vitals check-ins and program nudges for chronic-care patients.
Communicate with patients in English, Hindi and 50+ languages — automatically detected per patient.
Hospitals, clinics, diagnostic chains and telehealth brands deal with patients who research on Google, book on WhatsApp and judge the experience by how quickly the front desk responds. The clinical quality is table stakes; the messaging experience is the differentiator.
LandinChat gives healthcare providers a HIPAA-mindful, Meta-approved WhatsApp workspace for appointment booking, reminders, lab report delivery, prescription refills, post-consultation follow-ups and broadcast updates — all from one shared inbox with role-based access.
Patients book inside the chat, get reminders before their appointment, receive reports as soon as they're ready, and stay engaged after the consultation — improving outcomes and reducing no-shows in parallel.
Source: Meta Business Messaging benchmarks
Source: LandinChat healthcare cohort
Source: LandinChat clinic cohort
Patients pick a doctor, see real-time slots, book and receive confirmation in under 90 seconds — without a call to the front desk. Returning patients get personalised slot suggestions based on their visit history.
Automated reminders 24 hours, 4 hours and 30 minutes before each appointment — with one-tap reschedule — typically cut no-show rates by 40–60%. The same engine powers vaccination, lab and follow-up reminders.
Lab reports arrive as PDFs the moment they're ready; prescriptions can be refilled with a single tap; post-consultation follow-ups check on recovery and re-route any concerns to the right department.
A typical implementation timeline, start to finish.
Integrate with your Hospital Information System or EMR via API for slot availability and patient records.
Doctor-wise slot picker, specialty routing and reschedule logic — all inside one chat thread.
Appointment, vaccination, lab, follow-up and medication reminders on schedule.
Lab report delivery and prescription refill flows with role-based access.
Segmented health-camp, wellness and re-engagement broadcasts with opt-in respect.
Role-based access, audit logs, encryption and DPDP-aligned consent records.
"Our no-show rate dropped from 24% to 9% in three months. The front desk stopped making reminder calls and started handling actual patients."
24×7 booking and triage bot for patients.
Reminders, follow-ups and recall flows without code.
One inbox for front-desk, doctors and pharmacy.
Run health-awareness and recall campaigns.
Lead nurture and class reminders on WhatsApp.
Browse every industry solution from LandinChat.
Yes — messages on WhatsApp Business API are end-to-end encrypted in transit. LandinChat is an Official Meta Tech Partner and supports HIPAA-aware workflows: role-based access, audit logs and data residency controls.
Yes. They book directly in WhatsApp — no app download, no portal login. Slots sync to your existing calendar (Google, Outlook, practice management software).
Yes. PDFs, images and lab reports up to 100 MB. You can also collect a digital consent before sharing sensitive documents.
Yes — integrations with most popular EMRs, HMS and practice management tools via native connectors and API.
Yes. Send segmented broadcasts (by age, condition, last-visit date) using approved WhatsApp templates with one-click opt-out.
Yes. We help you design templates that comply with WhatsApp Business and Meta's healthcare policies, and our team supports template approval end-to-end.
LandinChat is SOC 2 aligned, GDPR and DPDP compliant, and an Official Meta Tech Partner. For HIPAA-regulated US workloads we sign a BAA on request. PHI handling is restricted via role-based access.
Yes — the entire booking flow happens inside the chat. No app download, no separate portal login.
Yes. Reports are sent as encrypted attachments to the verified patient number with access logged. Sensitive reports can require an OTP.
Yes. One workspace, multiple departments (OPD, lab, pharmacy, follow-up) with separate flows, queues and reporting.
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