Confirm reservations, share itineraries, automate check-in reminders and run a 24×7 concierge — all on the one channel travelers carry in their pocket across countries.
Last updated: June 2026 · By the LandinChat team
Built on the official WhatsApp Business API. Trusted by 500+ businesses worldwide.
Send tickets, vouchers and PNRs the moment a booking completes — with all details accessible in one WhatsApp thread.
Share full trip itineraries, hotel maps and activity bookings — travelers always have everything in WhatsApp.
Send check-in links, gate changes and flight-status updates in real time — synced from your PMS or airline system.
Order room service, request housekeeping, book the spa and chat with the front desk — all from WhatsApp.
Pitch upgrades, late check-out, transfers, excursions and meal plans at the right moment — with one-tap payment.
Auto-request reviews post-stay and trigger personalized offers for the next trip based on interests and travel history.
Communicate with international travelers in 50+ languages — auto-detected per guest.
Handle group itineraries, family rooming and multi-PAX confirmations in a single threaded conversation.
Travel buyers research on five tabs, abandon four of them, and book on the one that responds fastest. WhatsApp is where modern travellers ask their last questions — visa, baggage, ETA, refund policy — before paying. Whichever brand replies first usually books the trip.
LandinChat helps OTAs, tour operators, hotels, airlines and DMCs run enquiry capture, itinerary sharing, booking, pre-trip information, in-trip support and post-trip feedback on the official WhatsApp Business API.
Travellers get personalised itineraries inside chat, receive visa and document checklists, pay through one-tap links, and reach a human concierge mid-trip — all from one thread.
Source: LandinChat travel cohort
Source: LandinChat OTA cohort
Source: Meta Business Messaging benchmarks
Lead from a Meta or Google ad lands in a qualification bot that asks destination, dates, party size and budget. Custom itineraries are shared inside chat as media-rich messages; payment is a tap away with one-time UPI/card links.
Visa requirements, baggage rules, weather and PNR-linked status updates push automatically into the chat. Travellers stop emailing 'is my visa ready?' and the operations desk reclaims hours per booking.
Travellers reach a human concierge mid-trip from a single number; routing scopes the chat to the right destination team. Post-trip flows collect feedback, route happy travellers to TripAdvisor/Google and unhappy ones to recovery.
A typical implementation timeline, start to finish.
Integrate with your reservation system or GDS via API for live availability and PNRs.
24×7 chatbot qualifies destination, dates, party size and budget — hot leads ping a concierge instantly.
Share media-rich itineraries with one-tap payment links inside chat.
Visa, document, baggage and weather reminders timed to departure.
Shared concierge inbox with destination-based routing and SLA timers.
Feedback collection, review routing and personalised re-engagement for repeat bookings.
"Our booking conversion improved 2.6x once we moved itinerary sharing to WhatsApp. Travellers replied within minutes instead of days."
AI concierge for 24×7 guest experience.
Last-minute deals and re-booking campaigns.
Pre-arrival, in-stay and post-stay flows.
Sell upgrades and excursions inside the chat.
Recover carts and drive repeats on WhatsApp.
Browse every industry solution from LandinChat.
Yes — that's WhatsApp's big advantage. It works over Wi-Fi anywhere in the world, so guests don't need a local SIM or expensive data roaming to reach you.
Yes. Send PDFs, PKPass, JPGs and any document up to 100 MB. Everything stays accessible in the WhatsApp thread for the whole trip.
Yes — native integrations and API support for most major PMS (Cloudbeds, Oracle Opera), GDS (Amadeus, Sabre) and booking engines.
Yes. Guests can order room service, request housekeeping, book the spa, request late check-out — and the bot hands complex requests to the front desk with full context.
Yes. Templates and bot replies in 50+ languages, with auto-detection per guest based on phone country code or first message.
Yes. Send segmented broadcasts (by destination, past stays, dates) to thousands of past guests in one click.
Yes — REST API and webhooks let you push availability, bookings and PNRs from any reservation system. Pre-built connectors exist for popular travel software.
Yes — one-tap payment links via Razorpay, Stripe, UPI and major regional gateways. Successful payments auto-confirm bookings in your system.
Yes. Routing, language, concierge teams and pre-trip checklists can all be scoped per destination.
50+ languages with auto-detection per traveller. Itineraries, reminders and concierge replies can be sent in the traveller's preferred language.
Join 500+ businesses worldwide using LandinChat to reply faster, sell more, and never miss a customer on WhatsApp.
