LandinChat
Official Meta Tech Partner · WhatsApp Business API

Automate every WhatsApp conversation with no-code flows & triggers.

Build welcome series, abandoned-cart recovery, drip nurtures and lead routing in a visual canvas. Triggered by Shopify, Stripe, your CRM or any webhook — all on the official WhatsApp Business API.

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Official Meta Tech PartnerWhatsApp Business APIGDPR · ISO 2700199.9% uptime SLALive in 24 hours
Powerful by default

Everything you need to automate WhatsApp at scale.

No-code flow builder

Drag-and-drop questions, buttons, conditions, AI replies and API calls onto a canvas. Publish in one click.

Conditions & branching

Branch by tag, language, last purchase, cart value, country or any custom attribute. Personalise every path.

Delays & schedules

Wait minutes, hours or days between steps. Send at the customer's local time or honour quiet hours.

Drip & recurring sequences

Multi-step nurture, onboarding and re-engagement series — recurring weekly or monthly without lifting a finger.

Webhooks & API nodes

Trigger from Shopify, Stripe, Razorpay, Calendly or any tool. Call any HTTP endpoint from inside a flow.

Google Sheets & CRM sync

Read and write to Google Sheets, HubSpot, Zoho, Pipedrive and Salesforce inside any step.

Internal alerts

Notify sales reps on Slack, email or WhatsApp the moment a hot lead replies or completes a flow.

AI inside the flow

Drop an AI node anywhere — trained on your website, PDFs and catalog — to answer freely between rigid steps.

Use cases

Automations our customers ship in minutes.

E-commerce

Abandoned cart recovery

Trigger when a cart sits >1 hour. Send image + button + 10% code — recover 30–60% of carts.

Lead Gen

Welcome & qualification series

Auto-greet every new lead, ask qualifying questions, score and route to the right sales rep.

EdTech

Class & fee reminders

Daily class pings, assignment nudges and fee due-date reminders — with one-tap pay buttons.

SaaS

Onboarding drip

5-step onboarding over 7 days with how-to videos, tips and a check-in from the founder.

LandinChat vs other automation tools

More triggers. Smarter flows. Zero ban risk.

FeatureLandinChatOthers
No-code visual flow builderLimited
30+ native CRM/eCom triggersWebhooks only
AI nodes inside flowsNo
Official WhatsApp Business APISometimes unofficial
Done-for-you setup in 24hDIY
Done-for-you onboarding

We build your first 3 automations — live in 24 hours.

Our team handles Meta verification, API setup, template approval and your first flows. You just review and approve.

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Deep dive

What real WhatsApp automation looks like in 2026.

Most teams treat 'WhatsApp automation' as scheduled broadcasts plus a basic chatbot. That's table stakes. Real automation in 2026 means every business event — a cart abandoned, a payment received, a new lead from Meta ads, a missed appointment, a stock alert — triggers a multi-step WhatsApp conversation that's personalised, two-way and connected to the CRM.

LandinChat is built for that. A single workspace replaces the BSP, the flow builder, the AI layer and the integration middleware. One trigger fires one flow that talks to your customer, updates your CRM and notifies your sales rep — without three tools and a Zapier subscription in between.

30–60%
Abandoned-cart recovery with multi-step WhatsApp flows
Source: LandinChat ecommerce cohort
30–50%
Inbound chats fully automated after AI + rules
Source: LandinChat SaaS cohort
24h
Typical time from kickoff to first live automation
Source: LandinChat onboarding data
Triggers

30+ native triggers, not just webhooks

The difference between a usable automation tool and a frustrating one is how many of your business events it speaks natively. LandinChat ships native triggers for Shopify (cart, order, fulfilment, refund), Stripe and Razorpay (payment, refund, subscription), HubSpot/Zoho/Salesforce (lead, deal, stage change), Calendly (booking, cancellation, no-show), Google Sheets (row added/updated) and dozens more.

For everything else there are webhooks and a REST API. You don't get stuck because your POS or ERP isn't on a 'supported' list — every system that can POST to a URL can trigger a WhatsApp flow.

Branching & AI

Rules where they help, AI where rules don't

Rigid rule trees fail the moment a customer types something unexpected. Pure AI fails the moment you need a deterministic step like 'collect PAN, validate, push to CRM'. LandinChat lets you mix both in the same flow — rule-based steps for structured collection, AI nodes (trained on your website, PDFs and catalog) for free-text questions.

The AI node sits inside the flow as just another step. It can hand control back to a rule branch, escalate to a human, or call an API mid-conversation. Most teams automate 30–50% of inbound chats end-to-end after switching.

Safety

Quality rating, template governance and ban risk

Meta scores every WhatsApp Business number on quality. Automations that spam users, send marketing as utility, or violate template rules drop your rating fast — and a low rating throttles your throughput. LandinChat enforces template type at design time, monitors quality signals continuously and alerts you before Meta does.

Every flow runs on the official WhatsApp Business API with approved templates. Zero ban risk, green tick intact, audit log on every message.

“We replaced Zapier, our old chatbot and an outsourced support team with LandinChat flows. The bill dropped 40% and our response time went from hours to seconds.”
Head of Growth · D2C lifestyle brand

Glossary

BSP
Business Solution Provider — Meta-authorised vendor that connects your business to the WhatsApp Business API.
Utility template
Transactional message (order, OTP, appointment) — explicitly allowed by Meta, not counted against marketing quality.
Marketing template
Promotional message that requires opt-in and is scored on quality rating.
Quality rating
Meta's score for your number's messaging quality — directly affects how much you can send.
Webhook
HTTP callback that fires when a business event happens — the universal automation trigger.

Last updated: June 2026

FAQ

Everything you wanted to ask about WhatsApp automation.

What is WhatsApp automation?+

WhatsApp automation lets you trigger messages, flows and actions on the WhatsApp Business API based on customer behaviour — sign-ups, abandoned carts, order events, keywords, time delays or CRM updates — without writing code.

Can I build automation flows without a developer?+

Yes. LandinChat ships a no-code drag-and-drop flow builder with conditions, delays, AI replies, API calls, Google Sheets, webhooks and CRM nodes. You can launch complex automations in minutes.

What triggers are supported?+

Keyword triggers, new contact, segment entry, abandoned cart, order placed, payment received, scheduled date, webhook from any tool (Shopify, Stripe, Razorpay, HubSpot, Zoho, Calendly) and custom API events.

Does automation work with my CRM?+

Yes. Native integrations with HubSpot, Zoho, Pipedrive, Salesforce, Google Sheets, Shopify, WooCommerce and 30+ tools — plus webhooks and a public API for everything else.

Is WhatsApp automation safe for my number?+

100%. LandinChat is an Official Meta Tech Partner and runs only on the official WhatsApp Business API with approved templates — zero ban risk, green tick intact.

How long to launch my first automation?+

Under 24 hours. Our team handles Meta verification, API setup, template approval and your first 3 flows — done-for-you.

How does LandinChat compare to Zapier for WhatsApp automation?+

Zapier connects apps, but it doesn't speak the WhatsApp Business API natively — you still need a separate BSP and a separate flow builder. LandinChat is the BSP, the flow builder and the integration layer in one place, so a single trigger fires the full multi-step WhatsApp conversation without three tools in the loop.

Can I A/B test automation flows?+

Yes. Split traffic across two variants of a flow (different copy, delay, branching) and the analytics dashboard surfaces which variant converts better. You can promote the winner with one click.

Do automated messages count as marketing or utility templates?+

It depends on intent. Order updates, OTPs and appointment reminders are utility templates; promotions and re-engagement are marketing templates. LandinChat tags each step correctly so Meta's quality rating stays high.

Will my customers see that the messages are automated?+

Only if you tell them. Conversations flow naturally — automated steps, AI replies and human handoff all happen on the same number. Most customers can't tell the bot from the human, which is the goal.

Can flows trigger on offline events like in-store purchases?+

Yes — any system that can hit a webhook (POS, ERP, custom in-store app) can trigger a WhatsApp flow. We've shipped this for retail chains running post-purchase NPS, loyalty enrolment and review nudges on WhatsApp.

Related: WhatsApp Chatbot · WhatsApp Broadcast · Shared team inbox · Click-to-WhatsApp ads · Catalog & payments · Pricing

Start replying to customers in seconds
— set up by tomorrow.

Join 500+ businesses worldwide using LandinChat to reply faster, sell more, and never miss a customer on WhatsApp.

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Official Meta Tech Partner GDPR · ISO 27001 Cancel anytime