Trengo pricing in 2026: real costs, markup and hidden fees
Updated 2026-06-11 · Utrecht, Netherlands · serves Europe
Trengo is a Dutch multi-channel customer-service platform supporting WhatsApp, email, SMS, voice and live chat. Popular across European mid-market for its omnichannel inbox.
Strengths are omnichannel inbox UX and European compliance posture. Trade-offs: WhatsApp commerce features are basic, per-seat pricing scales with team, and broadcast automation is less mature than WhatsApp-first tools.
Trengo plans & prices
| Plan | Monthly price | Best for | Conversation pricing |
|---|---|---|---|
| Essentials | €18/seat | Small teams | Meta rates apply |
| Boost | €33/seat | Growing teams | Meta rates apply |
| Pro | €55/seat | Mid-market | Meta rates apply |
How Trengo's pricing model actually works
- Per-seat pricing — total cost = seats × tier.
- WhatsApp conversation rates billed separately.
- Premium AI and integrations are add-ons.
Hidden costs to watch out for
- • Per-seat fees grow rapidly with team size.
- • Advanced integrations are Pro-only.
Trengo vs LandinChat pricing
Trengo
- Plan fees: €18/seat / €33/seat / €55/seat
- Per-seat fees grow rapidly with team size.
- Advanced integrations are Pro-only.
LandinChat
- Flat platform fee — see pricing
- No per-conversation markup — Meta bills you directly
- Unlimited agent seats included
- All features (catalog, payments, chatbot, broadcasts) on every plan
Who Trengo is best for
- • European service teams with strong omnichannel needs
FAQs about Trengo pricing
How much does Trengo cost?
€18-€55 per seat per month — total scales linearly with team size.
Is WhatsApp included on all plans?
Yes, but advanced WhatsApp features may require higher tiers.