Why teams trust LandinChat
- Official Meta Tech Partner for the WhatsApp Business Platform.
- Trusted by 500+ businesses worldwide across 30+ countries.
- 99.9% target uptime, with active monitoring and on-call engineers 24/7.
- GDPR-aligned data handling and DPDP-compliant processing for India.
Security
TLS 1.2+ in transit, AES-256 at rest, role-based access control, mandatory 2FA on admin systems and a documented incident response plan. Full controls on the Security page.
Privacy
- Privacy Policy — what we collect and why.
- GDPR Policy — EU/UK data rights and DPA.
- Refund Policy — billing protections.
- Terms & Conditions — service contract.
Compliance
- GDPR-aligned data processing for EU and UK customers.
- India DPDP Act compliant processing.
- WhatsApp Business Policy & Commerce Policy compliant by design.
- SOC 2-aligned internal controls; formal audit in roadmap.
- Data Processing Agreement (DPA) available on request.
Reliability
Active monitoring with automated alerting and a 24/7 on-call rotation. Multiple deployments per day are gated by automated tests, code review and dependency scanning. Disaster recovery procedures are tested quarterly. Customers are notified within 72 hours of any incident affecting their data.
Sub-processors
LandinChat uses a small set of carefully vetted sub-processors to deliver the service — WhatsApp Business Platform (Meta), our cloud hosting provider, email and analytics. A full, current list is available on request to privacy@landinchat.com.
Responsible disclosure
Report vulnerabilities to security@landinchat.com. We acknowledge within 2 business days and aim to patch critical issues within 7 days.
Contact
Need a security questionnaire, DPA, vendor form or compliance attestation? Email security@landinchat.com or visit our contact page.